At Herbal Nutricare, customer satisfaction is our priority. We aim to provide high-quality wellness and nutrition products. If you are not completely satisfied with your purchase, please review our refund and return policy below.
Returns
We accept returns within 7 days of delivery if the product is unused, unopened, and in its original packaging. To be eligible for a return, the product must be in the same condition that you received it.
Products that are opened, used, or damaged after delivery may not be eligible for return due to health and safety reasons.
Non-Returnable Items
For hygiene and safety purposes, the following items cannot be returned:
-
Opened or used supplements
-
Damaged products due to misuse
-
Products without original packaging
-
Items returned after the allowed return period
Refunds
Once we receive and inspect your returned product, we will notify you regarding the approval of your refund.
If approved, your refund will be processed and credited to your original payment method within 5–7 business days.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos of the product and packaging. Our support team will assist you with a replacement or refund.
Exchange
We only replace items if they are defective or damaged. If you need to exchange a product, please contact our support team.